Today’s Top Picks:

Stay informed with our daily dose of AI news and industry insights to help you make informed business decisions.

• According to a Gartner research, CEOs have identified AI as top industry disruptor, and if you haven’t yet, your business is missing something competitively important.

  • TL;DR - AI isn’t a distraction; it transforms businesses and the world. Change is tough, but essential for innovation. A successful business adapts. AI implementation doesn’t happen all at once, and it shouldn’t. Take the first steps: talk to other business owners, see how they use AI, identify areas for improvement in your company, and embrace AI. AI can help you tackle your business challenges.

• It is true that AI will take many jobs, but it is also true that it can create new roles. Entrepreneur Paul English donates $5 million to UMass Boston to launch AI Institute.

  • TL;DR - As a small business owner, you’ve noticed that you and your team need to learn a bunch to really get the most out of AI. Finally, the education industry is starting to jump on board too. We all need to invest in our teams as the businesses of tomorrow aren’t using the skill sets of today so it’s a little early to judge but programs like UMass may be the best bet. Plus, you can write off the education expense.

• Putting AI and automation to work for you: Zapier launches 2 AI Beta features.

   

  • TL;DR - Zapier is fully committing to a no-code future. This could be great news for hands-on, non-technical CEOs with limited patience. It might be even better for someone in an operations role who has an interest in growth but lacks an engineering background. Zapier has launched an AI assistant to seamlessly connect everything (which used to be drag-and-drop) for your internal teams. New features enable you to create zaps using natural English and customize your workflows with code steps, all without writing any code.

AI Tip of the day:

The customers are at the core of most of the decisions you have to make in a business. Knowing what they want and are searching for can truly help to boost engagement and revenue. That’s why AI brings us solutions; using natural language processing to automate text analysis and sentiment analysis can give you powerful insights into your customer and improve your engagement.

But how can it do that? Well, let’s take an e-commerce as an example, they want to use this type of analysis for their processes, so they can start by collecting and processing customer data, for this they can use the AI, that will simply take the information (for the example let’s use customer reviews) and assess it later giving you the results of the data, it can talk about positive reviews, negative reviews or neutral, giving you the level of customer satisfaction in an almost automatic way.

It can also help you identify trends based on the reviews of your customers, it looks at repeated names, products or issues mentioned and categorizes them efficiently so you can simply take a look and take actions based on them.

By implementing tools like IBM Watson Natural Language Understanding and Google Cloud Natural Language API, the small e-commerce business can gain valuable insights from customer feedback, enhance customer satisfaction, and make data-driven decisions to improve their products and services. And this is only the beginning of what it can do for you! Every business is different, lucky for us, AI learns from everything and adapts to what you need.